Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at trimoenr@gmail.com. Please note that returns will need to be sent to the following address: 17882 Roger-Lemelin, Mirabel Québec.    J7J 0H3

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at trimoenr@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trimoenr@gmail.com.

KinetiEase Return & Refund Policy
Return window: 30 days from the date your order is delivered.

Eligibility

To be eligible for a return:

  • Item must be unused and in original packaging (when possible)

  • Item must be in resalable condition

  • You must provide your order number and proof of purchase

Non-returnable items

  • Items marked Final Sale (if applicable)

  • Items damaged due to misuse, accidental damage, or normal wear and tear

Damaged / defective / wrong item

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at trimoenr@gmail.com with:

  • Order number

  • Photos/video of the issue and packaging
    We will provide a replacement, store credit, or refund depending on the case.

Return shipping

  • For standard returns (changed mind): customer pays return shipping

  • For verified defective/wrong item: we cover return shipping or reship (case-by-case)

Refunds

Once your return is received and inspected:

  • Approved refunds are issued to the original payment method within 5–10 business days

  • Original shipping costs are not refundable (unless required by law)

How to start a return

Email trimoenr@gmail.com with: order number, item(s), and reason for return.
Returns sent without approval may not be accepted.